Q: Can I refund or exchange once the payment is made?

Unfortunately, no refunds or exchanges allow after the payment is made only if the items purchased is out of stock.

Q:Will I get refund if the waiting time is longer than the stated period?

Even though we stated that we will ship out our items within 3-5 working days, but no refunds is allowed if the waiting time is longer than the stated period. We do want to send our delivery on time unfortunately that we could not fully control or guarantee the estimated delivery date to be followed by our supplier factories that has led to unforeseeable delays.

Q:If the items is out of stock or discontinued, will i get a refund?

Yes you will get a refund if this is the case.

Q:If I do not like the items when i received them, could i request a return or refund?

Unfortunately, we do not accept any forms of returns or refunds requested by customers.

Do take note that we only accept by obvious manufacturing defects. We could only change to the same item and unable to change to other items. Items must not be worn and washed and must be returned within 7 days from the date of shipment. Items could only  be returned via courier and please provide us the tracking number. We will do a one for one exchange on the same item. If the item is out of stock, we will then do a refund.

Q: Once the order is placed and confirmed, can i exchange the size or return them if i buy the wrong size?

We are sorry that we do not allow exchanges of size or returns it is because all measurements are stated clearly in the product description. So do check your sizing before you place an order.

Q:How long will my refund take?

Please note that it will take up to 30 days for you to receive your refund. If you have not receive them in 30 days, please DM us through our Instagram account and will will check it out for you.

Q: Do you ship internationally?

Yes. We do offer international shipping to almost all destinations.

Q:How much is the shipping?

For peninsular Malaysia, it will cost rm8 and the estimated delivery time would be around 3-5 working days. For east Malaysia, it will cost rm16 and the estimated delivery time would be around 5-7 working days.

For Singapore, it will cost roughly around SGD12 and the estimated delivery time would be around 3-5 working days.

For the rest of the world, it will cost roughly USD13&above and the estimated delivery time would be from 3-7 working days.

Do note that this is only a rough estimation on your shipping fee. Upon confirmation of your order, we will confirm with you again on the exact amount.

Q: Does the shipping cost include the customs, duties and/or taxes when i am placing an international order?

The item price or shipping cost does not include any customs, duties and taxes. We ship all international orders delivery duties unpaid (DDU). that also means any fees are charged once the parcel reaches its destination and must be paid by recipient. Due to these extra fees are out of our control and so we would not able to cover them for our customers.

Q: How long will my order take to arrive?

For local orders,it will take approximately 3-5 working days.(DHL)

For overseas orders,it will take 10-18 working days(DHL)

For pre-order,the orders will be shipped out on/after the mentioned date in the item's descripition.

*Do take note that during peak shopping season,the delivery time may take slighlty longer than the usual.

*Once we have shipped out the package from our warehouse,do note that we are not accountable on any issues caused by the courier.For further assistance,you could reach out to our instagram for support.

Q: Do you offer pick up if i want my order ASAP?

Yes we do.

Q: Do you have to pay for return shipping?

If the customers needs to return the items to us, they will have to be responsible for their own return shipping fees as we do not cover the cost of return shipping.

Q: What can I do if i have made a mistake on my shipping address?

You could send us a DM through our Instagram account with your order details and new shipping address after an hour of purchasing.